Shipping costs are borne by the buyer.
Shipments are made within 24 hours of payment confirmation, and upon stock availability, alwaiys within our working hours.
In case of not having enough stock of any given product, Facileds will offer an alternative product, and the customer can also cancel the order and request a full refund of the amount paid.
In case of loss or damage, caused by the carrier to the goods, the customer must notify within 48 hours of reception, via Phone, or by email to firstname.lastname@example.org, leaving proof of the incident on the carrier's delivery note.
In case of receiving the wrong order or products, the customer must notify within 48 hours of reception, via phone or by email to email@example.com, noting the issue.
Once the indicated periods have passed without any type of complaint having been made, no returns or incidents will be admitted, except those expressly accepted by the supplier.
Facileds is not responsible for delays in delivery of goods for reasons beyond its control such as delays in the transport agency, strikes, demonstrations, etc.
- All our shipments are made from Spain via express private delivery service.
- Orders to Spain mainland processed from Monday to Thursday before 18h will be delivered in 3-4 days (working days) On Fridays, orders must be places before 17h for same-day shipment.
- Deliveries are performed from Monday to Friday
- Shipmenst to Canary Islands, Ceuta and Melilla are subject to custom clearance expenses assumed by the customer.
All our products undergo QA, and are checked prior to shipment to test their working order and condition. In case of any incident upon receiving or installing the product, Facileds provides instructions ofr their return.
Our customers are eligible for product returns within 2 days of reception, in case they present anydamage, both in origin and during transport.
How to return a product
- Send us an email to firstname.lastname@example.org indicating your will to return the product or products and the reason for the return.
- Once the request has been received, you will be issued a return number.
- Once we receive the product(s) we will get in touch to determine if the customer wishes for another item with the same characteristics, if they wish to make an exchange for a different item or they're requesting a refund.
Remember: Upon delivery of your order, the package must be thouroughly reviewed, and if you notice any anomally, it must be noted on the delivery note (Broken package, Open Package, Unsealed...) And as a general rule, even without any suspicion of inadequate handling, sign: Pending Review.
If no observation is made upon delivery, we cannot take responsiblity for damages resulting from handling during transport. If the damage is due to misuse attributable to the customer, Facileds will not proceed to the replacement of the article, or refund the amount paid.
Incluya un teléfono de contacto en los correos con motivo de la devolución para facilitar y agilizar los trámites.
Los artículos devueltos tendrán que enviarse con su embalaje original.
Aunque no se admiten devoluciones por causas imputables a errores cometidos por parte del cliente, en Ofertaled atenderemos cada caso para buscar la mejor solución.
Changes and returns for reasons other than quality issues
- We accept return or exchange of the items purchased on our website, providede they are made within 15 days of delivery.
- Products must be returned in perfect condition, without use marks, and in their original packaging.
- Return costs are paid by the customer.